Bravo
System Repair
Escalation
- since 1998
| # |
Computer
System Repair |
Human
Body Equivalence |
| 1 |
diag, adj settings, patches,
reinstall app |
taking medications |
| 2 |
iterative surgical repair, program-specific |
operate on small area(s) |
| 3 |
migrate* user acct (corruption confined) |
amputation |
| 4 |
restore sys img (go back 3/6/18 months) |
time machine → childhood |
| 5 |
in-place reinstall (if deemed applicable) |
zap memory, un-injure organs |
| 6 |
wipe & fresh start (revamp old box) |
rebirth → ori. newborn body |
| 7 |
abandon (deploy new box) |
switch off life support |
NOTE: Some
stages might not be applicable/preferable in a particular case—thus
skipped,
but the sequence is always
the same.
* Perennial dilemma: transfer too much/too little!
Aspects to Consider:
- repair costs
- effectiveness
- complexity of repair
- successful repair certainty
- risks of recurrance + additional unrelated
failures
- urgency vs availability/flexibility
- coordination
- replacement unit costs
- replacement customization costs,
- exact replacement model availability
- resell value of defective unit as is
Scenarios
- Assessment + Troubleshoot + Parts + Repair
Labor + restore
+ Observation
- + down time + coordination/participation
- Replacement + setup/customization + follow-up
- emergency acquisition & deployment
lead time
|