B.E.S.T. Support Document Notations

April 15, 2001

Bravo Elite Service Team (B.E.S.T.) is the small network of consultants/resellers we rely on as virtual staff to support clients in the event I'm personally not available due to scheduling conflicts, sickness or other reasons. This memo refers to the shorthand notations used in our internal support documents. Often, excerpts of those documents are provided to end-user clients in the course of our work. Here's a small "declassified" subset of reference keys for the general client-base.

We favor terse codes and keywords in hierarchical bullets, rather than verbose narrative in paragraphs. The former is effective and convey directly. The latter buries key points, takes longer to read & comprehend, hides the structure of content, and hinders on-the-fly rendering into language & details level catered to specific clients.

B.E.S.T. Notations are designed to be unambiguous, flexible, light weight (both in terms of document storage size, and tools required to view/edit), supports all required areas and scenarios, and is compatible with delivery via text/web/IM/voice.

 

User Interface Elements	Mouse Operations
{Tab} (click on the tab) [Button]  (click on the button) [X] checkbox  [x] = checked, [ ] = unchecked (*) radio button	! !! ^! => ^=> click (C) double-click (DC) right-click (RC) drag (D) right-drag (RD)
Menu: Tools | oPtions | file Locations (Menu sequences are separated by |) Properties of object: Prop(object)  (Right-click on object, then select Properties) Expand branch in tree: +Category Name (Click on "+" to expand "category name")
Common Programs   Common Source Locations AD: Active Directory Users and Computers ACL: access control list LSP: Local Security Policy (MMC) TSC: Teminal Services Configuration TSM: Teminal Services Manager REG: regedit.exe   BDL: Bravo Download Center _BRAVO: \lib\_bravo on AUXI drive SYS: \sys folder on AUXI drive TOOLS: \sys\tools on AUXI drive Profile: c:\documents and settings   c:\users MEMOS: / INFO: / GO: / BTD:
Types of Support Document/Material
BP Best Practices CL Checklist CR Command Reference DL Download HT How To KB Knowledgebase RK Resource Kit RL Reference Library	SC Solution Center TC Technical Center TL Technical Library TR Technical Resources TS Troubleshoot WC Webcast FAQ Product-Specific FAQs