From the desk of: Sam C. Chan

vs. Mode of Sessions

October 24, 2006

This is a summary document of our various web pages.
Mode of Session Characteristics & Features
In-house Employee
  • Pay for training, research & gearing up,
  • business/tech administrative duties, and
  • personal (non-work-related) activities.
  • Must provide office space, labs, apparatus, courses, materials & supplies, benefits & liability coverage.
  • Over-commitment, regardless of changing needs.
  • Can't justify high-end expertise (lack economy of scale).
On-site Visit
at your business location
  • Strict clock-time billing: no flat-fee/absorbed retry.
  • Pay for all waiting time.
  • Incurs traveling fee.
  • Subject to minimum billing.
  • Limited access to: spare parts, reference materials, tools & specialized apparatus, and full lab w/ pre-configured baseline systems & servers.
  • Many tasks require multiple return trips!
  • Limited schedule availability.
  • Presence of outside contractor creates intrusion, pressure & distractions to your normal activities.
In-Shop Services
  • Live session, billed at clock-time.
  • Typically cannot suspend clock.
  • Only 1-trip for you.
  • Walk-in sessions are billed at emergency rate.
Live Remote Session
(on-demand /scheduled)
  • Live session, billed at clock-time.
  • Can easily suspend clock and resume.
  • Instant (or short-notice) availability.
  • You can participate (for learning/providing info).
Full Remote Admin
(unfettered access &
standing authorization)
  • Flexible scheduling, on resource-available basis.
  • Can easily perform flat-fee services.
  • We absorb risk of most difficulties encountered.
  • Requires business commitment & coordination.
  • Requires infrastructural & technical setup.
In-Shop Services
Low Priority
  • Most cost-effective.
  • Usually the highest level of quality.
  • Turn-around time in days/weeks, not hours.
  • You travel twice: to drop off & pick-up when done.

Notes on client participation:

Any form of participation, including general presence/silent observation, and active participation or "helping"; will significantly increase the overall costs.

Such participation will only generate inquires, explanations, clarifications, and frequent mini training sessions, which increase the distractions and workload. It also imposes extra coordination. This applies equally to novice end-users and technicians/practitioners alike (regardless of their proficiency and experience level).

It's only justifiable in cases of DIFA with recurring tasks, as that extra-cost of training is well spent, when it's subsequently leveraged by applying it to multiple instances.

See Also:

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