From the desk of: Sam C. Chan

Capture & Submit Windows 7 Event Logs
to Tech Support for Analysis

January 31, 2011  (Last Revised: Feb 9, 2012)

  1. login to workstation as difa
  2. locate Windows Log Files
    • [Start] orb
    • type into the search box: event
    • select: Event Viewer
    • On left pane, expand Windows Logs
  3. Capture 3x log files:
    • right-click   Application
    • Save all events as
    • verify that  desktop is selected as destination
    • use naming convention: XXX YYY ZZZ (client code, hostname, log name)
      e.g. BTC THUM sys, or MTN AZUR app, or STO FORT sec.
    • [Save]
    • click
      (*) Display information for these languages:
      [x] English (United States)
    • [OK]
  4. Repeat step 3 for Security log
  5. Repeat step 3 for System log
  6. You now have the 3x captured log files on your desktop for submission.


  • Create a new zip on desktop. Name it appropriately.
  • Drag those 3x log files into the zip.
  • Drag the LocaleMetaData folder on desktop into the zip.
  • Email that zip as attachment, or by other means.

Event logs can total 100M+ in size. They oft compress drastically to 10%.


Copyright @2005-2006   Bravo Technology Center  *  Bravo:GO  *  Contact Us