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DIFA
Checklist: Printer Problems
July 15, 2007 Scenario: You're local level 1 tech support for
in-house
staff, outside contractors and guest users of your location. A user
complains of a printer not working. You're faced with the questions of
whether to take on the problem or not, and if so, what exactly do you
do...
- GUIDELINES for determining scope/severity:
- escalate
to me or vendors as warranted
- some tasks/incidences are obviously
(or explicitly) within your jurisdiction
and abilities
- others might have been formally
declared as my domain
- grey area: use your judgment
- use precedent (or similar)
cases as guide
- take it on if: low risk,
been trained/briefed, frequent/recurring, tedious
- hand over if: risky, new to
you, rare/infrequent, technically complex
- when in doubt, err on the
safe side
SEE ALSO:
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