Remote support is a crucial piece of the Out-Sourced IT Department puzzle. Many people think of it as a compromise to on-site visits, not realizing it is actually superior in many respects.    (See Why)

For remote support to work properly and effective, a lot of pre-planning, specific techniques and experience are required. For seven (7) years, we have been perfecting our exclusive and extensive Branch Office Deployment and Management solutions.

Remote support makes possible the best of both worlds: The service and attentiveness of an in-house IT department, with the cost effectiveness of on-demand out-sourced services. The bulk of expenses for the support infrastructure and apparatus are borne by the outside provider. This includes a lab, test networks, servers & workstations, office space and other standard business logistical support.