From the desk of: Sam C. Chan

Checklist: Prepare for Remote Admin Access

Published: April 2, 2003
Updated: November 5, 2012 (added Win 8 instructions)
September 12, 2015 (added Windows 10)


  • You requested IT to remotely perform upgrades/troubleshooting/repairs
  • You were notified of a scheduled remote admin task.

Minimize delays, risks and frustrations... 4 simple steps.

Recommended procedure

  1. Logoff* Windows, incl. RDP sessions
  2. Leave computer power on !!
  3. Remove discs from drives (boot interference)
  4. Provide password(s) as needed (details below)

Leave it at Windows login screen ("lock screen")

Always logoff, but
leave power on.

When you're specifically
 told to leave it mid-session,
 in order to preserve
a hard-to-reproduce
error condition.

Logoff = Log out = Sign off = Sign out     but Disconnect!

Details below:

How do I log off Windows? 2 keystrokes

  • doubleclick orange key custom icon on desktop (all Windows versions)

  • Windows 10   Alt+Ctrl+Del    Alt+S
    • hold Alt + Ctrl, then strike Del, which brings up "Windows Security menu"
    • hold Alt, then strike S
  • Windows 8/8.1   Alt+Ctrl+Del    Alt+O
    • hold Alt + Ctrl, then strike Del
    • hold Alt, then strike O
  • Windows 7/Vista    Alt+Ctrl+Del    Alt+L
    • hold Alt + Ctrl, then strike Del
    • hold Alt, then strike L
  • Windows XP   Alt+Ctrl+Del    LL
    • hold Alt + Ctrl, then strike Del
    • strike L twice

Why log off?

  • It's risky to leave system logged in and unattended.
    • Unauthorized persons can gain access to confidential data.
    • A power glitch could also cause losses/corruptions.
    • Leaving files opened will likely interfere with backup process.
  • Logging off forces you to save all documents as needed.
    • IT can't decide for you, and it'll cause needless contacts/delays.
    •  Note: Saving when it shouldn't be causes inadvertent alterations/losses.
  • IT admins have specific needs, and prefer to login to admin account with tools and environments optimized for such operations.
  • An existing session presents a major dilemma:
    • Resume that user session (requires user's password) in order to log off properly (still subject to file-saving dilemma), then re-login as admin. Very time consuming!
    • Take the justifiable risk of terminating (crashing) existing session and possible data losses. Sometimes it's the only option.
  • Per privacy rules: IT should avoid seeing user data or otherwise accessing user accounts, unless it's necessary to perform the task(s) in question.

Should I turn monitor power off?

  • Generally, you can rely on Windows to power off monitor after idle period
  • If you suspect your power savings settings is disabled, or otherwise non-functional, you can manually power off monitor to avoid burn-in
Account Password (Windows, email, external accounts, etc.):
  • If the task must be performed from within the user account, be sure to provide all the necessary passwords, unless they're already on-file and unchanged.
  • Alternatively, a new user password will be assigned, and you'll be notified (typically via voicemail). IT cannot see what your existing password is, but has the power to issue new ones.

See also:


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