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Bravo Policies & Protocols
on Remote Access April 2, 2003
Background Info:
- Standard corporate policy: Workstations are
left on, or implement Wake-on-LAN (WOL). IT admins have
standing authorization and access during
after-hours.
- Some smaller firms have a policy of shutting
down workstations at end-of-day, and don't have WOL. Ad hoc
scheduling for admin access is required.
- By default, IT has implicit access to
dedicated servers. Access to workstations might require explicit
requests/authorizations, depending on management preferences.
Access Policies & Protocols, etc.:
- Remotely administered tasks are billed
according to remote rates & policies―typically,
a hybrid of flat fee tasks (where applicable) and
reduced hourly rates, as they're done on a flexible scheduling,
resources-permitting and low-priority basis.
- The 1-time authorized block of access time
represents best-efforts appointment, subject to postponement, unless client specifically request
high priority, and incur the extra costs at standard rates.
- To commence access outside of pre-authorized
time frame, a new request for authorization will be made. For continuing
beyond authorized time, there's generally no additional notification (to
minimize disturbance). I
will be reachable by phone/IM during that period.
- If I access during authorized time, and
collide with you, I'll assume you either forgot about our appointment,
or something urgent just came up and you needed your system. I will immediately
yield the system to you. I expect you to recognize that and call me
back as soon as you're finished so that I may proceed as planned. If I
don't hear from you within a reasonable time, I'll contact you to make
arrangement.
See also:
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