Remote support is a crucial piece of the Out-Sourced
IT Department puzzle. Many people think of it as a
compromise to on-site visits, not realizing it is actually
superior in many respects.
(See
Why)For remote support to work properly
and effective, a lot of pre-planning, specific techniques
and experience are required. For seven (7) years, we have
been perfecting our exclusive and extensive Branch Office
Deployment and Management solutions.
Remote support makes possible the best of both worlds:
The service and attentiveness of an in-house IT department,
with the cost effectiveness of on-demand out-sourced
services. The bulk of expenses for the support
infrastructure and apparatus are borne by the outside
provider. This includes a lab, test networks, servers &
workstations, office space and other standard business
logistical support.
Benefits
- immediate response, or earlier appointment availability
than on-site
- no traveling fee
- no minimum billing
- better access to lab, reference, controlled environment
- allows us to use familiar equipment in our environment,
more efficient
- can suspend billing when waiting for your vendor support to return calls
- possibly lower rate
- more efficient walk-thru than just verbal
instructions
Scenarios
- Short consulting sessions On-Demand, as
needed
- Assess situations to determine best approach
- Remote network and server monitoring
- Remote Server administration
- Software Upgrades
Requirements
- Windows XP
Professional
Remote Desktop, pcAnywhere or UltraVNC
- Internet Connection (dial-up, satellite,
cable or DSL supported)
- TCP/IP configuration and optimization
- External IP address (static or dynamic)
- Dynamic DNS Update Agent and Account (optional)
- Gateway support of NAT and PAT (crucial)
- Reserved DHCP Address, or statically assigned
- Gateway and Firewall configuration