Prepare for Remote Admin
5, 2012 (added Win 8 instructions)
September 12, 2015 (added Windows 10)
- You requested IT to remotely perform
- You were notified of a scheduled remote admin task.
delays, risks and frustrations... 4
- Logoff* Windows, incl. RDP sessions
- Leave computer power on
- Remove discs from drives (boot interference)
- Provide password(s) as
needed (details below)
Leave it at Windows login
screen ("lock screen")
told to leave it mid-session,
in order to preserve
Logoff = Log out = Sign off = Sign out but≠ Disconnect!
How do I log off Windows? 2
Why log off?
- It's risky
to leave system logged in and unattended.
persons can gain access to confidential data.
power glitch could also cause losses/corruptions.
files opened will likely interfere with backup process.
off forces you to save all documents as needed.
can't decide for you, and it'll cause needless contacts/delays.
Saving when it shouldn't be causes inadvertent alterations/losses.
- IT admins
have specific needs, and prefer to login to admin account with tools
and environments optimized
for such operations.
existing session presents a major dilemma:
that user session (requires user's password) in order to log off
properly (still subject to file-saving dilemma), then re-login as
admin. Very time consuming!
the justifiable risk of terminating (crashing) existing session and possible data losses.
Sometimes it's the only
- Per privacy rules: IT should avoid seeing user data or
otherwise accessing user accounts, unless it's necessary to perform the
task(s) in question.
I turn monitor
(Windows, email, external accounts, etc.):
Generally, you can
rely on Windows to power off monitor after idle period
- If you suspect your power savings settings is disabled, or
otherwise non-functional, you can manually power off monitor to
- If the
task must be performed from within the user account, be sure to provide
all the necessary passwords, unless they're already on-file and
a new user password
will be assigned, and you'll be
notified (typically via voicemail). IT cannot see what your existing
password is, but has the power to issue new ones.