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Product
Support Levels & Strategic Solutions
| First Published: |
January 3, 2003 |
| Last Updated: |
September 12, 2007 |
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(This is a continuously updated document, as
opposed to original plus addenda.) |
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PRODUCT SUPPORT LEVELS (PSL)
Explained
PSL0
Bravo Strategic Solution Offerings (BSSO):
These products form the foundation of our operations, and
they're considered to be among our core competency. When a
product is assigned a PSL0/BSSO Status, it indicates that we
have:
significant research and investment in the product
long history and experience through active usage in-house
authoritative knowledge on the product
formal strategic alliance and with the vendor, and
long-term commitment to the platform
PSL1 Officially Supported: Actively used or
installed in-house, walk-thru available, up-to-date on versions,
problems, news & development, etc.
PSL2
Supported: Trained on product, but not keeping up on
development. Do not maintain in-house installed copies.
PSL3
Assisted: Only basic familiarity with product.
PSL4
Unknown: No knowledge on product. Will research on clients'
behalf.
PSL5
Unsupported: No support. We decline to work on such product
due to known insurmountable issues, or specific
concern/objections from past experience.
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Below is a
list of products in each of the 6 categories
(* indicates Not Vista Compatible)
Bravo Strategic Solution Offerings (BSSO)
- Security
- Bravo KPF custom patches & Rules Set 4.4 and later
- Kerio Personal Firewall 2.1.5 ONLY*
- Windows Vista Firewall
- Microsoft Baseline Security Analyzer (MBSA) 2.0.1 & 2.1.2030 beta
- HFNetChk Pro
- Symantec Endpoint Protection 11 (SEP11)
- Symantec Anti-Virus (SAV) Corporate edition 10.2 for Vista
x86/x64
- Symantec Anti-Virus (SAV) Corporate edition 10.1.6.6000 for XP
x86
- Numerous security-related utilities
- Custom in-house developed tools & scripts
- Encryption
- Microsoft EFS 2000, XP, 2003 & Vista
- TrueCrypt 4.3a (standard and traveling modes)
- AxCrypt 1.6.3
- Winzip 9 & 10
- JDsecure II
- General Productivity Applications
- Exchange Server 2003 SP2 (6.5.7638)
- Exchange Server 2007
- MS SQL Server 2005 SP2 (9.0.3175)
- Office 2000 SR1A SP3 and 2003 SP2 OLP versions
- Word 97*, 2000 SR1A SP3, 2003 SP2, 2007
- Excel 97*, 2000 SR1A SP3, 2003 SP2, 2007
- PowerPoint 97 and later
- Hybrid Office version: Word
2000, Excel 2000 + Outlook 2003
- ImgBurn 2.3.2
- Recovery/Deployment
- Retrospect SBS 7.5
- Retrospect Professional 7.5
- Backup Exec Recovery Server 7 (formerly Livestate)
- Backup Exec Recovery Desktop 7 (formerly Livestate)
- Backup Exec Recovery Manager 7
- Norton Ghost 2003
- Symantec Ghost 8.3 and 11
- Ghost Solutions Suite 2.0
- Partition Magic 8.05
- Acronis True Image 9.1 Workstation
- Acronis Disk Director Suite 10.0
- Graphics
- ACDsee 6, 8 and 9 (3, 4, 5 & 7 are PSL3)
- FastStone Capture 3.8
- FastStone MaxViewer
- Ulead PhotoImpact 8*, 10* and 12
- Multimedia
- K-lite codec bundle (QuickTime, Real, DVD, ShoutCast)
- Vista Codec Package
- Media Player Classic 6.4.8.7 and later
- Windows Media Player 6.4, 7.x, 9.x, 10.x and 11
- ShoutCast Server on Linux platform
- Adobe Flash Player 9
- System Administration
- Terminal Services/Remote Desktop (RDC 6.0 & 5.2 only)
- UltraVNC 1.0.2*
- pcAnywhere 10.5, 11, 12 & 12.1
- SmartFTP 2.0.993 or later
- DynDNS.org services (but not
their update client)
- DirectUpdate 3.6.3 only
- Document Interchange/Viewing
- Fox-IT 2.1
- AcroRead 6.05 Bravo custom
(NOT 7.x, 8.x)
- Acrobat 5, 6 & 7
- doPDF 5.3
- CutePDF Writer
- Ghostscript
- Communications
- PicoPhone 1.64
- AIM-LT based on 5.5.3595
- Pidgin 2.2.0
- Windows Messenger 5.1 only
- Windows Live Messenger 8.0 only
- Operating Systems
- Windows Vista Business/Enterprise/Ultimate/Home Premium
- SBS 2003 SP1
- SBS 2003 R2
- Windows Server 2003 SP2
- Windows Server 2003 R2
- Windows XP Professional SP2
- Windows 2000 Professional SP4
- Windows 98 SE w/ SEPP1
- Bravo PMS 4.3
- Microsoft Virtual PC 2007
- Microsoft Virtual Server 2005
- Linux (numerous specific distributions)
- FreeBSD 4.3 and later
- SCO Xenix, UNIX, UNIXware, Open Server
- Mac OS 9 and X
- Web Browsers + Application Platforms
- Internet Explorer 5.5 SP2, 6.0 SP1, 6.0 XP SP2, 7.0 beta 2
- Firefox 1.5.0.4 and 2.0.0.6
- SUN Java JRE 5.0.7
- MS Dotnet Framework 1.1 SP1, 2.0 SP1, 3.0
- Software Tools
- for use by clients
- Bravo Install,
Recovery
& Diagnostics (BIRD) 4.1.2 and later
- Bravo Security Incident Response (SIR) kit
- HyperTrace
- Netscan 3.5
- Magic Mail Monitor
- POPpeeper 3.0
- Simple Socket File Transfer (SSFT)
- Winsplit
- EditPAD
- NoteTab
- iDisk 1.93
- for internal use during operations & development
- Bravo SU Script Suite 2.1
- winscp 4.0.4
- ssh/putty/telnet
- SuperScan 4
- Treesize
- FrontPage 2003
- NVU
- HTTrack 3.40
- Regseeker
- WinHEX
- procexp 10
- autoruns
- CPUz
- SiW
- Daemon Tool (ISO mounter)
- VCDcontrol (ISO mounter)
- All Microsoft Resource Kits (RK)
- All SysInternal/WinInternal utilities
- ERD Commander & Administrator Pak
- Numerous graphics tools
- Numerous misc. utilities
- Numerous Web Dev tools
- Hardware
- Systems
- Bravo Encore Workgroup Severs
- Bravo Sonata Workstations
- Intel processors
see
memo for details
- Intel motherboards
see
memo for details
- Aopen (Acer) motherboards & peripherals
- Intel Storage Matrix (RAID)
- Promise RAID storage
- Printers
- Scanners
- Monitors & Projectors
- ViewSonic monitors CRT/LCD
- Acer monitors CRT/LCD
- Acer LCD Projectors
- BenQ (Acer) peripherals
- Misc. Peripherals
- Microsoft Keyboard & Mice
- Power Protection
- APC UPSs
- Tripplite Line Conditioners
- Networking
- D-Link SOHO grade DI-624+
- D-Link SOHO grade DI-634M
- D-Link SOHO grade DIR655
- D-Link DSS8+ Switch
- Bravo Forte Enterprise-Grade Routers
- Linux-based Smoothwall 2.x and 3.x
- FreeBSD-based Monowall
Officially Support Products (PSL1)
- Windows Vista Home Basic/Premium (Business & Enterprise are
BSSO)
- Windows XP Home/MCE (Pro is BSSO)
- Ghost 10/2006 (older 8.x/2003 is BSSO)
- WinZip 8.x, 9.x and 10.x
- IZArc 3.7
- Dsynchronize v2.30.1
- Karen's Replicator 3.3.4 only
- SyncBack 3.2.14 only
- FileZilla 3.0.2.1 and 2.2.17 or later
- Audacity 1.3
- Nero Wave Editor 2.0
- PhotoFiltre Studio & Portable (French)
- Outlook Express 5 & 6
- FileMaker Pro 8 v3
- Winamp 2.x and 3.x
- MS Streets & Trips 2000 to 2006
- Belarc Analyzer
- MSDE (SQL server)
- Offline Explorer
- VMware Player
- VMware Server
- Nero 6.6.x
Supported Products (PSL2)
- Bravo PMS 3.x (with severe limitations)
- Microsoft Office XP
- Remote Assistance
- Street Atlas USA 2003 to 2006
- Taxwise 1997 to 2006
- Microvision
- CCH (all products)
- Larcerte (all products)
- Appraise-It
- NTI Backup Now 2.2 and 3.x
- Radmin 2.2 (excluded for SAV 10 sites)
- Retrospect Professional 6.5
- Exchange Server 5.5
- Numerous other "vertical market applications"
Assisted Products (PSL3)
- ACT 2000
- Palm Desktop
- Palm HotSync
- Backup Exec 9, 10, 11d
- Sunbelt Kerio Personal Firewall 4.2.3
- ACDsee 3, 4, 5 and 7
- QuickBooks 2005 and 2006
- Quicken
- MS My Money
Unknown Products (PSL4)
- By nature, we cannot publish a finite list in this category.
Not Supported Products (PSL5)
- AOL (all versions)
- All ISP proprietary dialer
- Symantec SystemWorks
- Norton Antivirus
- Norton Internet Security
- All McAfee consumer products
- Kerio Personal Firewall 3.x (Flawed design)
- Enable
- All Linksys Wifi adapters
(routers are OK)
- D-Link router DI-514 and DI-524 (flawed design)
- RealPlayer (No, QuickTime Player is NOT accidentally omitted
here)
- Retrospect SBS 6.5
(Professional 6.5 is OK)
- Karen's Replicator 3.3.3 (Major
bug with UNC under W2K!)
*Not Vista compatible
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