From the desk of: Sam C. Chan

Product Support Levels & Strategic Solutions
First Published: January 3, 2003
Last Updated: September 12, 2007

(This is a continuously updated document, as opposed to original plus addenda.)


PRODUCT SUPPORT LEVELS (PSL) Explained

 PSL0   Bravo Strategic Solution Offerings (BSSO):
These products form the foundation of our operations, and they're considered to be among our core competency. When a product is assigned a PSL0/BSSO Status, it indicates that we have:

  • significant research and investment in the product
  • long history and experience through active usage in-house
  • authoritative knowledge on the product
  • formal strategic alliance and with the vendor, and
  • long-term commitment to the platform

     PSL1   Officially Supported: Actively used or installed in-house, walk-thru available, up-to-date on versions, problems, news & development, etc.

     PSL2   Supported: Trained on product, but not keeping up on development. Do not maintain in-house installed copies.

     PSL3   Assisted: Only basic familiarity with product.

     PSL4   Unknown: No knowledge on product. Will research on clients' behalf.

     PSL5   Unsupported: No support. We decline to work on such product due to known insurmountable issues, or specific concern/objections from past experience.

  • Below is a list of products in each of the 6 categories
    (* indicates Not Vista Compatible)

    Bravo Strategic Solution Offerings (BSSO)

    • Security
      • Bravo KPF custom patches & Rules Set 4.4 and later
      • Kerio Personal Firewall 2.1.5 ONLY*
      • Windows Vista Firewall
      • Microsoft Baseline Security Analyzer (MBSA) 2.0.1 & 2.1.2030 beta
      • HFNetChk Pro
      • Symantec Endpoint Protection 11 (SEP11)
      • Symantec Anti-Virus (SAV) Corporate edition 10.2 for Vista x86/x64
      • Symantec Anti-Virus (SAV) Corporate edition 10.1.6.6000 for XP x86
      • Numerous security-related utilities
      • Custom in-house developed tools & scripts
    • Encryption
      • Microsoft EFS 2000, XP, 2003 & Vista
      • TrueCrypt 4.3a (standard and traveling modes)
      • AxCrypt 1.6.3
      • Winzip 9 & 10
      • JDsecure II
    • General Productivity Applications
      • Exchange Server 2003 SP2 (6.5.7638)
      • Exchange Server 2007
      • MS SQL Server 2005 SP2 (9.0.3175)
      • Office 2000 SR1A SP3 and 2003 SP2 OLP versions
      • Word 97*, 2000 SR1A SP3, 2003 SP2, 2007
      • Excel 97*, 2000 SR1A SP3, 2003 SP2, 2007
      • PowerPoint 97 and later
      • Hybrid Office version: Word 2000, Excel 2000 + Outlook 2003
      • ImgBurn 2.3.2
    • Recovery/Deployment
      • Retrospect SBS 7.5
      • Retrospect Professional 7.5
      • Backup Exec Recovery Server 7 (formerly Livestate)
      • Backup Exec Recovery Desktop 7 (formerly Livestate)
      • Backup Exec Recovery Manager 7
      • Norton Ghost 2003
      • Symantec Ghost 8.3 and 11
      • Ghost Solutions Suite 2.0
      • Partition Magic 8.05
      • Acronis True Image 9.1 Workstation
      • Acronis Disk Director Suite 10.0
    • Graphics
      • ACDsee 6, 8 and 9 (3, 4, 5 & 7 are PSL3)
      • FastStone Capture 3.8
      • FastStone MaxViewer
      • Ulead PhotoImpact 8*, 10* and 12
    • Multimedia
      • K-lite codec bundle (QuickTime, Real, DVD, ShoutCast)
      • Vista Codec Package
      • Media Player Classic 6.4.8.7 and later
      • Windows Media Player 6.4, 7.x, 9.x, 10.x and 11
      • ShoutCast Server on Linux platform
      • Adobe Flash Player 9
    • System Administration
      • Terminal Services/Remote Desktop (RDC 6.0 & 5.2 only)
      • UltraVNC 1.0.2*
      • pcAnywhere 10.5, 11, 12 & 12.1
      • SmartFTP 2.0.993 or later
      • DynDNS.org  services (but not their update client)
      • DirectUpdate 3.6.3 only
    • Document Interchange/Viewing
      • Fox-IT 2.1
      • AcroRead 6.05 Bravo custom (NOT 7.x, 8.x)
      • Acrobat 5, 6 & 7
      • doPDF 5.3
      • CutePDF Writer
      • Ghostscript
    • Communications
      • PicoPhone 1.64
      • AIM-LT based on 5.5.3595
      • Pidgin 2.2.0
      • Windows Messenger 5.1 only
      • Windows Live Messenger 8.0 only
    • Operating Systems
      • Windows Vista Business/Enterprise/Ultimate/Home Premium
      • SBS 2003 SP1
      • SBS 2003 R2
      • Windows Server 2003 SP2
      • Windows Server 2003 R2
      • Windows XP Professional SP2
      • Windows 2000 Professional SP4
      • Windows 98 SE w/ SEPP1
      • Bravo PMS 4.3
      • Microsoft Virtual PC 2007
      • Microsoft Virtual Server 2005
      • Linux (numerous specific distributions)
      • FreeBSD 4.3 and later
      • SCO Xenix, UNIX, UNIXware, Open Server
      • Mac OS 9 and X
    • Web Browsers + Application Platforms
      • Internet Explorer 5.5 SP2, 6.0 SP1, 6.0 XP SP2, 7.0 beta 2
      • Firefox 1.5.0.4 and 2.0.0.6
      • SUN Java JRE 5.0.7
      • MS Dotnet Framework 1.1 SP1, 2.0 SP1, 3.0
    • Software Tools
      • for use by clients
        • Bravo Install, Recovery & Diagnostics (BIRD) 4.1.2 and later
        • Bravo Security Incident Response (SIR) kit
        • HyperTrace
        • Netscan 3.5
        • Magic Mail Monitor
        • POPpeeper 3.0
        • Simple Socket File Transfer (SSFT)
        • Winsplit
        • EditPAD
        • NoteTab
        • iDisk 1.93
      • for internal use during operations & development
        • Bravo SU Script Suite 2.1
        • winscp 4.0.4
        • ssh/putty/telnet
        • SuperScan 4
        • Treesize
        • FrontPage 2003
        • NVU
        • HTTrack 3.40
        • Regseeker
        • WinHEX
        • procexp 10
        • autoruns
        • CPUz
        • SiW
        • Daemon Tool (ISO mounter)
        • VCDcontrol (ISO mounter)
        • All Microsoft Resource Kits (RK)
        • All SysInternal/WinInternal utilities
        • ERD Commander & Administrator Pak
        • Numerous graphics tools
        • Numerous misc. utilities
        • Numerous Web Dev tools
    • Hardware
      • Systems
        • Bravo Encore Workgroup Severs
        • Bravo Sonata Workstations
        • Intel processors   see memo for details
        • Intel motherboards   see memo for details
        • Aopen (Acer) motherboards & peripherals
        • Intel Storage Matrix (RAID)
        • Promise RAID storage
      • Printers
      • Scanners
      • Monitors & Projectors
        • ViewSonic monitors CRT/LCD
        • Acer monitors CRT/LCD
        • Acer LCD Projectors
        • BenQ (Acer) peripherals
      • Misc. Peripherals
        • Microsoft Keyboard & Mice
      • Power Protection
        • APC UPSs
        • Tripplite Line Conditioners
      • Networking
        • D-Link SOHO grade DI-624+
        • D-Link SOHO grade DI-634M
        • D-Link SOHO grade DIR655
        • D-Link DSS8+ Switch
        • Bravo Forte Enterprise-Grade Routers
          • Linux-based Smoothwall 2.x and 3.x
          • FreeBSD-based Monowall

    Officially Support Products (PSL1)

    • Windows Vista Home Basic/Premium (Business & Enterprise are BSSO)
    • Windows XP Home/MCE (Pro is BSSO)
    • Ghost 10/2006 (older 8.x/2003 is BSSO)
    • WinZip 8.x, 9.x and 10.x
    • IZArc 3.7
    • Dsynchronize v2.30.1
    • Karen's Replicator 3.3.4 only
    • SyncBack 3.2.14 only
    • FileZilla 3.0.2.1 and 2.2.17 or later
    • Audacity 1.3
    • Nero Wave Editor 2.0
    • PhotoFiltre Studio & Portable (French)
    • Outlook Express 5 & 6
    • FileMaker Pro 8 v3
    • Winamp 2.x and 3.x
    • MS Streets & Trips 2000 to 2006
    • Belarc Analyzer
    • MSDE (SQL server)
    • Offline Explorer
    • VMware Player
    • VMware Server
    • Nero 6.6.x

    Supported Products (PSL2)

    • Bravo PMS 3.x (with severe limitations)
    • Microsoft Office XP
    • Remote Assistance
    • Street Atlas USA 2003 to 2006
    • Taxwise 1997 to 2006
    • Microvision
    • CCH (all products)
    • Larcerte (all products)
    • Appraise-It
    • NTI Backup Now 2.2 and 3.x
    • Radmin 2.2 (excluded for SAV 10 sites)
    • Retrospect Professional 6.5
    • Exchange Server 5.5
    • Numerous other "vertical market applications"

    Assisted Products (PSL3)

    • ACT 2000
    • Palm Desktop
    • Palm HotSync
    • Backup Exec 9, 10, 11d
    • Sunbelt Kerio Personal Firewall 4.2.3
    • ACDsee 3, 4, 5 and 7
    • QuickBooks 2005 and 2006
    • Quicken
    • MS My Money

    Unknown Products (PSL4)

    • By nature, we cannot publish a finite list in this category.

    Not Supported Products (PSL5)

    • AOL (all versions)
    • All ISP proprietary dialer
    • Symantec SystemWorks
    • Norton Antivirus
    • Norton Internet Security
    • All McAfee consumer products
    • Kerio Personal Firewall 3.x (Flawed design)
    • Enable
    • All Linksys Wifi adapters (routers are OK)
    • D-Link router DI-514 and DI-524 (flawed design)
    • RealPlayer (No, QuickTime Player is NOT accidentally omitted here)
    • Retrospect SBS 6.5 (Professional 6.5 is OK)
    • Karen's Replicator 3.3.3 (Major bug with UNC under W2K!)

     

    *Not Vista compatible

     

    See also: Product Support Levels page on Main Web Site

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