PRODUCT SUPPORT LEVELS (PSL) Explained
PSL0
Bravo Strategic Solution Offerings (BSSO):
These products form the foundation of our operations, and they're
considered to be among our core competency. When a product is
assigned a PSL0/BSSO Status, it indicates that we have:
significant research and investment in the product
long history and experience through active usage in-house
authoritative knowledge on the product
formal strategic alliance and with the vendor, and
long-term commitment to the platform.
PSL1
Officially Supported: Actively used or
installed in-house, walk-thru available, up-to-date on versions,
problems, news & development, etc.
PSL2
Supported: Trained on product, but not
keeping up on development. Do not maintain in-house installed
copies.
PSL3
Assisted: Only basic familiarity with
product.
PSL4
Unknown: No knowledge on product. Will
research on client's behalf.
PSL5
Unsupported: No support. We decline to work
on such product due to known insurmountable issues, or specific
concern/objections from past experience.
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