|PRODUCT SUPPORT LEVELS (PSL) Explained
Bravo Strategic Solution Offerings (BSSO):
significant research and investment in the product
long history and experience through active usage in-house
authoritative knowledge on the product
formal strategic alliance and with the vendor, and
long-term commitment to the platform.
These products form the foundation of our operations, and they're
considered to be among our core competency. When a product is
assigned a PSL0/BSSO Status, it indicates that we have:
Officially Supported: Actively used or
installed in-house, walk-thru available, up-to-date on versions,
problems, news & development, etc.
Supported: Trained on product, but not
keeping up on development. Do not maintain in-house installed
Assisted: Only basic familiarity with
Unknown: No knowledge on product. Will
research on client's behalf.
Unsupported: No support. We decline to work
on such product due to known insurmountable issues, or specific
concern/objections from past experience.