For 15 years, we have systematically focused our efforts on an evolving core group of strategically important products. In a memo published on January 3, 2003, we established the official Product Support Levels (PSL) standard. Each product is assigned one of six PSL codes. Here's a brief summary:
Bravo Strategic Solution Offerings (BSSO):
PSL1 Officially Supported: Actively used or installed in-house, walk-thru available, up-to-date on versions, problems, news & development, etc.
PSL2 Supported: Trained on product, but not keeping up on development. Do not maintain in-house installed copies.
PSL3 Assisted: Only basic familiarity with product.
PSL4 Unknown: No knowledge on product. Will research on client's behalf.
PSL5 Unsupported: No support. We decline to work on such product due to known insurmountable issues, or specific concern/objections from past experience.
See the official memo for details and up-to-date listing of products in each category. It is a continuously updated document.