From the desk of: Sam C. Chan

Product Support Levels & Strategic Solutions
First Published: January 3, 2003
Last Updated: March 17, 2016

This memo is continuously revised vs original + addenda. Major announcements are posted at Bravo News

Hint: Use  Ctrl-F  to find what you're looking for within the page


PRODUCT SUPPORT LEVELS (PSL) Explained

 PSL0   Bravo Strategic Solution Offerings (BSSO):
These products form the foundation of our operations, and they're considered to be among our core competency. When a product is assigned a PSL0/BSSO Status, it indicates that we have:

  • significant research and investment in the product
  • long history and experience through active usage in-house
  • authoritative knowledge on the product
  • formal strategic alliance and with the vendor, and
  • long-term commitment to the platform

     PSL1   Officially Supported: Actively used or installed in-house, walk-thru available, up-to-date on versions, problems, news & development, etc.

     PSL2   Supported: Trained on product, but not keeping up on development. Do not maintain in-house installed copies.

     PSL3   Assisted: Only basic familiarity with product.

     PSL4   Unknown: No knowledge on product. Will research on clients' behalf.

     PSL5   Unsupported: No support. We decline to work on such product due to known insurmountable issues, or specific concern/objections from past experience.

    NOTE: Sometimes, the latest version is not supported, or out-right banned!

  • Below is a list of products in each of the 6 categories (* indicates Not Vista Compatible)


    Bravo Strategic Solution Offerings (PSL0/BSSO) Highest level of support

    • Security
      • Symantec Endpoint Protection: Network Threat Protection
      • Symantec Endpoint Protection: Proactive Threat Protection
      • NT 6.x Windows Firewall (all versions)
      • Bravo KPF custom patches & Rules Set 4.4 to 4.7
      • Kerio Personal Firewall 2.1.5 ONLY*
      • Microsoft Baseline Security Analyzer (MBSA) 2.0.1 & 2.1.2030 beta
      • HFNetChk Pro
      • Symantec Endpoint Protection 12.1 (SEP12.1) Small Business edition
      • Symantec Endpoint Protection 11 (SEP11)
      • Symantec Anti-Virus (SAV) Corporate edition 10.x
      • Numerous security-related utilities
      • Custom in-house developed tools & scripts
    • Encryption
      • Microsoft EFS: 2000, XP, 2003, Vista, Windows 7, 8.1, 10
      • Bitlocker
      • VeraCrypt WDE
      • TrueCrypt 6.x and 7.1a (standard and traveling modes)
      • AxCrypt 1.6.3
      • 7-Zip 16.x AES-256
      • Winzip 9 & 10
      • JDsecure II
    • General Productivity Applications
      • OneNote all versions & editions (PC, Android, iPad, Web)
      • Exchange Server 2016 & Hosted Exchange
      • Exchange Server 2013
      • Exchange Server 2010
      • Exchange Server 2007 SP2 (6.5.7638)
      • Exchange Server 2003 SP2 (6.5.7638)
      • MS SQL Server 2005 SP2 (9.0.3175)
      • WPS Office
      • LibreOffice
      • OnlyOffice
      • Office 365
      • Office 2016
      • Office 2013
      • Office 2010
      • Office 2007
      • Office 2003
      • Office Data Conversion add-on for Office 2003
      • Office 2000 SR1A SP3 and 2003 SP2 OLP versions
      • Word 97*, 2000 SR1A SP3, 2003 SP2, 2007, 2010
      • Excel 97*, 2000 SR1A SP3, 2003 SP2, 2007, 2010
      • PowerPoint 97 and later
      • Office Viewers
      • Hybrid Office version: Word 2000, Excel 2000 + Outlook 2003
      • ImgBurn 2.8
    • Drive Imaging/Recovery/Deployment & Data Backup Management
      • Code42 CrashPlan
      • Retrospect 10 Single Server/Multi-Server/Desktop
      • Retrospect SBS 7.6, 7.7
      • Retrospect Professional 7.6, 7.7
      • Backup Exec 2010
      • Backup Exec Recovery Server 7 (formerly Livestate)
      • Symantec Ghost 8.3, 11.0 & 11.5
      • Microsoft DISM
      • Windows System Imaging
      • Ghost Solutions Suite 2.5
      • CloneZilla
      • AOMEI Backupper
      • Partition Wizard 7.x, 8.x
      • Acronis True Image 9.1 Workstation
      • Acronis Disk Director Suite 10.0
    • File Manager/Sync/Compression
      • Super Flexible File Synchronizer 5.7
      • 7-Zip x64/x86/CLI
    • Graphics
      • ACDsee 6, 8, 10, 15 and 17 (3, 4, 5, 7 & 9 are PSL3)
      • ACDsee Pro 5, 6
      • FastStone Capture 5.2
      • FastStone MaxViewer
      • Ulead PhotoImpact 8*, 10* and 12 (but not 11)
    • Multimedia
      • K-lite codec bundle (QuickTime, Real, DVD, ShoutCast)
      • Vista Codec Package
      • Media Player Classic 6.4.8.7 and later
      • Windows Media Player 6.4, 7, 9, 10, 11 and 12.0
      • ShoutCast Server on Linux platform
      • Adobe Flash Player 11.x (active-x & plug-in)
      • Silverlight 5.0
      • SMPlayer w/ recorder
    • System Administration
      • Terminal Services/Remote Desktop (RDC client, protocol 7~10)
      • UltraVNC 1.2.12
      • UltraVNC Listener (reversed out-bound server)
      • pcAnywhere 10.5, 11, 12 & 12.1
      • SmartFTP 2.0.993 or later
      • DynDNS.org  services & update client NT5 or NT6
      • DirectUpdate 3.6.3 only (not 4.x) and for NT5 only
      • PingPlotter Free/Standard/Professional
      • MutliPing all versions
      • Dependency Walker 2.2
    • Document Interchange/Viewing
      • Fox-It 2.3, 3.x, 6.x, 8.x
      • Fox-It Phantom Basic/Business/Professional
      • Acrobat 5, 7, X, XI
      • doPDF 5.3
      • CutePDF Writer
      • Ghostscript
    • Communications
      • PicoPhone 1.64
      • AIM 7.5.20.x (classic, not the new "AIM for Windows" 8.x)
      • AIM-LT1 based on 5.5.3595 (Bravo custom) only
      • AIM-LT2 based on 6.8.10.1 (Bravo custom) only
      • Windows Live Messenger 2009 Build 14.0.8117.x
      • Windows Live Messenger 2011 Build 15.4.3538.x
      • Android platform client: IM+
      • Skype 4.x and 5.x
      • Pidgin 2.2.0
    • Operating Systems Platforms
      • Desktop (win10 is PSL1 not BSSO)
        • Windows 8/8.1 Pro/Enterprise 
        • Windows 7 Professional/Home Premium x86/x64
        • Windows Vista Business/Home Premium SP1/SP2 x86/x64
        • Windows XP Professional SP2 & SP3
        • Windows 2000 Professional SP4
        • Windows 98 SE w/ SEPP1
        • FreeDOS 1.1
        • MS-DOS 6.22
        • Ubuntu all LTS versions
        • FreeBSD 4.3 and later
        • Mac OS 9 and X
      • Server
        • Windows Server Essentials 2016
        • Windows Server Essentials 2012R2
        • SBS 2011
        • SBS 2008
        • SBS 2003 SP2
        • SBS 2003 R2
        • Windows Server 2008
        • Windows Server 2003 SP2
        • Windows Server 2003 R2
        • Bravo PMS 5.3, 5.2 and 4.3
      • Virtualization
        • Microsoft Hyper-V Server, Manager, Client
        • Microsoft Virtual PC 2007
        • Microsoft Virtual Server 2005
        • Oracle VirtualBox 4.3.10 for Windows hosts
        • Oracle VirtualBox 4.3.10 for Linuxhosts
        • SCO Xenix, UNIX, UNIXware, Open Server
      • Mobile
        • Windows RT, RT 8.1
        • Android 2.2, 2.3, 4.0, 4.1, 4.3, 4.4, 5.0, 6.0
        • iOS 5, 6, 7
        • Windows Phone 8, 8.1
    • Web Browsers + Application Platforms
      • Internet Explorer 5.5 SP2, 6, 7, 8, 9, 10, 11
      • Firefox 1.5.0.4, 2.0.0.6 and 3.5.5, 28
      • SUN Java JRE 6 update 4~17
      • MS Dotnet Framework 1.1 SP1, 2.0 SP1, 3.0, 3.5, 4, 4.5, 4.6
    • Software Tools
      • for use by clients
        • Bravo Install, Recovery & Diagnostics (BIRD) 4.1.2 and later
        • Bravo Security Incident Response (SIR) kit
        • HyperTrace
        • Netscan 3.6.162
        • Magic Mail Monitor
        • POPpeeper 3.0
        • Simple Socket File Transfer (SSFT)
        • HJsplit
        • EditPAD
        • NoteTab
        • iDisk 1.93
      • for internal use during operations & development
        • Bravo SU Script Suite 2.1
        • winscp 4.0.4
        • ssh/putty/telnet
        • ossh
        • SuperScan 4
        • Treesize
        • FrontPage 2003
        • NVU
        • HTTrack 3.40
        • WinHEX
        • procexp 11.04
        • autoruns 9.21
        • CPUz 1.47
        • SiW 2008.9.3
        • PowerISO 4.5
        • Daemon Tool (ISO mounter)
        • All Microsoft Resource Kits (RK)
        • All SysInternal/WinInternal utilities
        • ERD Commander & Administrator Pak
        • Numerous graphics tools
        • Numerous misc. utilities
        • Numerous Web Dev tools
    • Hardware
      • Systems
        • Bravo Encore Workgroup Severs
        • Bravo Sonata Workstations
        • Intel processors   see memo for details
        • Intel motherboards   see memo for details
        • Aopen (Acer) motherboards & peripherals
        • Intel Storage Matrix (RAID)
        • Promise RAID storage
      • Printers
      • Scanners
      • Monitors & Projectors
        • Acer monitors CRT/LCD
        • Acer LCD Projectors
      • Misc. Peripherals
        • Microsoft Keyboard & Mice
      • Power Protection
        • APC UPSs & Line Conditioners
        • Tripplite Line Conditioners
      • Networking
        • Cisco SG-300 Managed Switch
        • Netgear GS716T, GS 724T, GS108T
        • Ubiquiti UniFi access point
        • D-Link SOHO grade DI-624+
        • D-Link SOHO grade DI-634M
        • D-Link SOHO grade DIR655, DIR615
        • Bravo Forte Enterprise-Grade Routers
          • pfSense 2.3
          • Linux-based Smoothwall 2.x and 3.x purpose-built
          • FreeBSD-based Monowall embedded system SFF
        • 10Base2
        • 10BaseT
        • 100BaseT
        • Gigabit Ethernet
        • Fiber Optics

    Officially Support Products (PSL1)

    • Windows 10
    • Windows Vista Home Basic (Business, Enterprise & Home Premium are BSSO)
    • Windows XP Home/MCE (Pro is BSSO)
    • Ghost 10/2006 (older 8.x/2003 is BSSO)
    • WinZip 8.x, 9.x and 10.x
    • IZArc 3.7
    • Dsynchronize v2.30.1
    • Karen's Replicator 3.6.0 & 3.3.4 only (see PSL5 below for exclusions)
    • SyncBack 3.2.18 only
    • FileZilla 3.0.2.1 and 2.2.17 or later
    • Audacity 1.3
    • Nero Wave Editor 2.0
    • NCH Switch Sound Converter
    • Format Factory 2.10
    • Magix Xtreme Photo Designer 6 (German**)
    • PhotoFiltre Studio & Portable (French**)
    • XNView 1.96.5 (French**)
    • Outlook Express 5 & 6
    • FileMaker Pro 8 v3
    • Winamp 2.x and 3.x
    • MS Streets & Trips 2000 to 2006
    • Belarc Analyzer
    • MSDE (SQL server)
    • Offline Explorer
    • VMware Player
    • VMware Server
    • Nero 6.6.x

    Supported Products (PSL2)

    • Bravo PMS 3.x (with severe limitations)
    • Microsoft Office XP
    • Remote Assistance
    • Street Atlas USA 2003 to 2006
    • Taxwise 1997 to 2006
    • Microvision
    • CCH (all products)
    • Larcerte (all products)
    • Appraise-It
    • NTI Backup Now 2.2 and 3.x
    • Radmin 2.2 (excluded for SAV 10 sites)
    • Retrospect Professional 6.5
    • Exchange Server 5.5
    • Numerous other "vertical market applications"

    Assisted Products (PSL3)

    • ACT 2000
    • Palm Desktop
    • Palm HotSync
    • Backup Exec 9, 10, 11d
    • Sunbelt Kerio Personal Firewall 4.2.3
    • ACDsee 3, 4, 5 and 7
    • QuickBooks 2005 and 2006
    • Quicken
    • MS My Money

    Unknown Products (PSL4)

    • By nature, we cannot publish a finite list in this category.

    Not Supported Products (PSL5)

    • AOL client suite (all versions)
    • All ISP proprietary dialer
    • Symantec SystemWorks
    • Norton Antivirus (not to be confused with Symantec Anti-Virus)
    • Norton Internet Security
    • All McAfee consumer products
    • Kerio Personal Firewall 3.x (Flawed design, stability issues)
    • Enable (memory management issues, video conflicts)
    • All Linksys Wifi adapters (routers are OK)
    • D-Link router DI-514 and DI-524 (flawed design)
    • RealPlayer (No, QuickTime Player is NOT accidentally omitted here)
    • Retrospect SBS 6.5 (Professional 6.5 is OK)
    • Karen's Replicator 3.3.3 (Major bug with UNC under W2K!)
    • Karen's Replicator 3.4.4 (Major bug: leaving files open, and skipping files!)

     

    * Not Vista compatible
    ** These products are made by French/German firms, but installed with English language.

     

    See also: Product Support Levels page on Main Web Site

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