Access to lab and baseline systems

• It's like the difference between a hospital and ambulance
• Troubleshooting often requires extensive research
• Access to a lab with baseline systems is critical in isolating problems
• Allows us to use familiar equipment in our environment. More efficient
• Full access to reference materials

   Suspend Billing for Waiting Time

• Scanning & other diagnostics involves a lot of waiting time
• Often need to contact vendors and wait for return call
• Remote Server administration
• Software Upgrades
• Maintenance performed after hours when staff not using the stations,
  minimize disruption of productivity
• The luxury of less pressure afforded by ability to "suspend the billing clock"
  means more thorough testing

   More Frequent, Proactive Attention

• Instant availability. No scheduling. No lead time.
• No traveling fees
• No minimum billing
• More frequent attention otherwise not feasible/justifiable
• Short-notice, on-demand "small dose" assistance is feasible
• Frequent monitoring of data backup operations
• Proactive security monitoring, audit and tests
• Remote assessment ahead of on-site visit helps avoid second trip

On-site is required/better if:

• Hardware failure occurred
• Troubleshooting of complex wiring issues
• Installation/upgrade of new equipment

As you can see: Clearly, remote is superior to on-site in most cases, provided you can supply the expertise and infrastructure to support it.