Welcome Kit for New Staff

November 1, 2005

Once again, welcome on board! Here's my standard welcome kit sent to new staff at client firms.  It's only my baseline. The actual applicable "rules of engagement" are determined by your firm. You'll find most of the information here pertinent, and helps to save time and reduce frustrations. Don’t go thru them all in one sitting. We don’t want you to have information indigestion. You can safely skip the "fine prints" section for now.

General Information:

• Most pertinent memos are posted. Please read Memo on Memos, and check regularly.
• News and announcements at Bravo.
• IT Policies: IT Dos & Don'ts for Staff. Also covers our security clearance at your firm.
• Our main web site: http://bravotech.us

• Memo on Communications: How to contact, preferences & rationale.
• Summon me for urgent support: http://bravotech.us/sms (Write it down!)
  Send me a test message now. Identify yourself, so I know you succeeded.
• Up-to-date Contact Information & driving directions, etc.

• Brief explanation of My Role & Relationship with your firm.
• Memo clarifying the Out-Sourced IT Director role.
• Memo on Cost Effectiveness.
• Prepare for Remote Support: A check list
• Quick Reference: Acronyms & Abbreviations.
• You might be designated as a DIFA, once we establish an on-going working relationship, based on:
  • my assessment of your tech abilities, along with
  • directives from your management, and
  • your own preferences.

• Rates & Fees Schedule + Terms & Conditions.
• Policies on Software piracy.
• FAQs