Our roles as an an outside contractor working on time-and-material basis are very different from those of employees. We follow common industry conventions and protocols, and our own time-tested systems to achieve the goals as efficiently and cost effectively as possible.

• adviser & facilitator
• recommend & draft IT policies
• not a policy enforcer by default
• enforce per management request
• accept request/feedback from staff
• research department
• evaluate/recommend vendors
• implement & deploy solutions
• support & maintain operations
• strategic planning and visions

• instant availability (on-call)
• secretarial record keeping
• physical constructions

• Technical support & administration
• Incidence response
• Repairs & upgrades
• technology watch & alerts
• briefings on-demand
• tutorials/seminars on-demand
• IT infrastructure maintenance
• explore technological ways to improve your business operations

The primary role of the Designated In-house Facilitator/Administrator (DIFA) is to be the first line of IT support for fellow workers, in order to minimize billing, and improve response time and service level. Typical activities include:

• serve as single point of contact
• coordination & scheduling
• dissemination of info from us
• technical record keeping
• perform preliminary diagnostics
• initiate help request
• execute prescribed tests
• report results of prescribed tests
• daily monitoring of network
• monitor anti-virus console
• supervise backup operations
• assist us on-site
• perform routine tasks:
  add users, reset passwords
  install printer drivers, firewall rules

See also:

• Clarifications on Out-Sourced IT Director memo

• Bravo Official Policies on Software Piracy

• Memo on Software Licensing Accountability Procedures

• Frequently Asked Questions